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can i get my ID MOBILE cancelled and charges waved

  • 4 September 2020
  • 1 reply
  • 34 views
Sulayman.jallow
Rank

am frustrated that I am still being billed even though I have reached the end of my contract!  I have tried calling, texting and Live chat. I have been built £67.20 and threatened with court and damaged credit ratings if I failed to pay. I have not got the phone now, the SIM card or using the account since 29 April 2020 .Can anyone help? please 🙏🏾

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Best answer by Rory 6 September 2020, 12:11

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Rory
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Userlevel 5
Badge +6

Hi @Sulayman.jallow, welcome to the iD Mobile community!  When you reach the end of your minimum term, we don’t just automatically cut off your services, as that would lead to a lot of angry and confused customers! We simply carry on billing you at the agreed rate, and you can contact us if you wish to change or end your plan. 

The Live Chat team are operational and helping customers today. 

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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