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Cancel contract

  • 30 November 2020
  • 1 reply
  • 40 views

Hi,

 

I would like to cancel my contract, i’ve attempted multiple times to contact an Agent via Chat but their is never an Agent available.

 

I cancelled my direct debit a few months ago and have since accrued a debt of £15, which i have paid.

 

The SIM has been deactivated and do not know my username/password and can’t recover password/username as the recovery relies on having a working SIM, i would like to know if my account has been terminated and i will not receive any more charges

 

Regards,

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Best answer by Ryan 7 December 2020, 14:12

Hi @PeterW,

We’re sorry to hear about those contact issues. We will send you a PM now so we can check this out for you.

Ryan

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Userlevel 7
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Hi @PeterW,

We’re sorry to hear about those contact issues. We will send you a PM now so we can check this out for you.

Ryan

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