Solved

Cancel contract

  • 20 January 2021
  • 6 replies
  • 99 views
F
Rank

I cannot get hold of a Human being to talk to.

 

I dont know my mobile number, so logging anywhere doesnt work.

Ive forgotten my password and cant get a reset done, as I dont know my mobile number.

Live Chat isnt a human being, is a chat bot.

I cant even find an email address to contact them.

Reason I dont know my number, is that I removed ID Mobile SIM and replaced with a Giff Gaff.

 

I want to know, how much is left on my contract, so I can pay up and leave ID Mobile.

 

icon

Best answer by Ryan 20 January 2021, 20:06

View original
This topic has been closed for comments

6 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @FrustratedBeyondBelief,

We’re sorry to see that you have not been able to use the mentioned channels to find an answer to your request. We will send you a PM now to help further.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
J
Rank

Very frustrating experience in regards to your customer service. I wish to cancel my plan but the following error code keeps occurring.

"Invalid Request, Validating the request has been failed with CMP6 details”.

Please PM so this issue can be resolved!!

F
Rank

Where have you PM’d me?  If its a message to my account, I can't log in as I've forgotten my password and don't know my mobile number to enter when trying to reset.

J
Rank

Go onto to their help/support section on their website and use the chat, then ask to speak with an agent (the earlier the better). This will be your quickest way of getting a response as I too have just resolved my issue with them. 
 

Edit: apologies I didn’t read the bit where you don’t have your mobile number.

F
Rank

Many thanks for the guidance, but I found Live Chat just to be a Bot, with pre-determined responses and like you said, I dont know my mobile number.  I tried just typing in zeros, but its still just a bot.

 

Thanks again.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @jeromeowen,

I’ve responded to you already via the Trustpilot contact, please check this.

 

@FrustratedBeyondBelief you can find the PM here via this link:

https://community.idmobile.co.uk/inbox

 

You’ll see the conversation with us and can reply here.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?