Thinking of leaving?

I wish wish wish ID'd offer me a way out. Ive begged them for months to allow me to cancel, after realising that, due their policies, I had to buy a second phone, and add a second contract, if I wanted to be in touch with my sons cancer team here in England. They admitted it was their poor policies, they agreed that their company does not offer comparable roaming to literally ALL other phone company.. The only advise they had that I buy a second hand set, and I buy a second contract with a different company, as "we are a comparatively new company and still experiencing hiccups", yet any request to reduce the cancellation fees were refused. Thanks to ID i have massive extra expenses to keep up with the cancer team, and ID will only "sincerely apologise". I'm stuck with them for another 12 months..I hope the ID team feel.good knowing that they're making a stressful time (I dont wish on anyone having to endure their child's cancer journey) even more stressful. And that they enjoy the money they insist I pay, despite them "regretfully" advising me to take out an additional contract. As they're "still.working things out" Shameful company. Shameful service Shameful people on decision making level. At over 50 years of age, this is the FIRST TIME EVER that I have negative feedback on a company. Sheful

Chat is way too slow. Spent 2 hours and got nowhere. I’m trying to upgrade as my contract runs out in 2 months but for some reason I’m failing security checks. Online chat is just a pure joke. No number to speak to anyone so I’m forced to go back to Vodafone.

I'm thinking of terminating my contract with id early, but then getting a new phone and contract with id. Will I be able to keep my same number?

On the page explaining how to raise a complaint https://www.idmobile.co.uk/help-and-advice/complaints-procedure it says you need to “Click on the button below and fill out a simple form” The button does not exist It’s almost like ID don’t want to know when things go wrong...

I requested a PAC yesterday, I get it but didn't use it, since I received my service is gone. Can't make calls, can't recive calls, no data. I have spoken to the customer service she couldn't help either. Forwarded my issue to some technical department. She said might take 48hours. Without WiFi I am not able to do anything.

Hello, Today is the first day of last month of my 12 month contract. When I checked yesterday (2 June), it said that if I were to leave on that day, my final bill would be £8.15. I checked again today (3 June) and it said that if I left today my final bill would be £15.89. I assume that this is the cost for this month and next month’s (30 days) bill. My current billing period is 03/06/2025 - 02/07/2025. So, if I were to request a PAC and transfer to a different provider on 3/7 (one day beyond my 12 month contract), would I only be liable for this month’s costs and one day of next month’s bill? Many thanks.

I’ve requested a PAC via text, website, app, and live chat. The text told me (multiple times) that there was a ‘system issue’, the app and website said (also multiple times, definitely not a network issue) ‘something went wrong’ and the live agent I spoke to for over an hour said I would recieve a PAC, but I haven’t and its been over an hour since then.

I have switched to a different network today and kept my number. I was looking to go on live chat to see if a disconnection has been raised on the ID side but wasn’t able to find it? Does anyone have any tips on how to find it or best get in touch with ID to check the status of the connection termination.

I want to upgrade, but I have found a better deal on your website for an iphone16pro max, on the upgrade it works out much dearer and I would need to £199 for the phone, do I need to cancel and apply for a new contract or can you price match?

So I’m looking at moving away from ID mobile (nothing wrong with the service though) - i had an email saying if i cancel after 27/05 there’s no cancellation fee, but i’d be looking to transfer my phone number over with me. I know i need a PAC code, but i was wondering what i would be charged on my next bill if im not using the full month, if the month just gone was my last contracted month, or if this next month is. I basically want to know whether or not ive still got another full bill to pay or not, and i can’t seem to find a straight answer anywhere and the chatbot isnt much help as it just directs me to get a PAC code, which i know i need, but i would like to know what bill I’d be facing when i move before i do it. Any help figuring this out is much appreciated.

i purchased a sim plan and i can not make any calls for 2 days...

Hello, if the provider (ID MOBILE), without informing, not providing services as it says in my contract, can im able to break my agreement? As i know that's why we singing agreement's. Thanks.

Don’t go anywhere near this company.The customer service chat line is a joke they just disappear mid sentence. I have had a contract for a eSIM with them for a few weeks. Initially ok then problems with voicemail. Then even with voicemail turned off if people rang me me it would ring a few times and say to caller incorrect number, even though my iPhone 15 recognised the caller. Then today I was told to install a new eSIM I did this and received a text saying it’s was activated and ready to go. No it hasn’t worked and now I have no mobile. My daughter is pregnant and I rely on my mobile for contact. ID I want a pac code and a refund and for you to terminate my contract.So I have to wait 3 days with no mobile while complaints investigate, absolute joke.

Once my contract finishes I dont want to renew it

I bought an ESIM accidentally yesterday with monthly contract. I am okay to pay first month. as it was my mistake. But I can not cancel it . I contacted the CHAT service and they need an actual IDMobile phone number to cancle my ESIM. But I dont have real SIM or number form IDmobile . Apparently all ways are blocked. Could you help please Raj

We have 6 months left on x2 ID mobile contracts and are wanting to end Early fee free. Can you please give advice on this? The issues are as follows.. 1. The three network has become highly congested in the last month or 2. Our ID, three and smarty contacts are all suffering the exact same issues of showing signal bars but unable to use data/calls in certain areas where it used to work fine before. Please note, this is 5 different phones, 2 three contacts, 2 id mobile contracts, 1 smarty contact ALL experiencing this issue. So it's not phone or setting related. 2. Both ID contracts my kids use are unable to get connection in their school and outside their school and also, lucky to get a connection if they are travelling to and from school. This is a safety concern for us as parents. 3. Our contracts have had an increase from April when we should not be getting an increase as we took the contacts out before January 2025. So we would like to request to end early fee free due to the diminished service and overcharging. It is important our kids stay connected with us.

Hello, I have received a Currys gift card with my SIM which should have £50 but it is not activated. I cannot use it at Currys and the balance checker says “something has gone wrong”. I can see this is a common problem for other IDMobile customers. Please can this be resolved. Thanks

I purchased a one-month SIM-only contract on April 25th. My goal was to use it for just one month, planning to stop using them on May 24th. Should I cancel the plan today (considering there's a 30-day notice period, but would I still need to pay for another month)?OrShould I wait to cancel these SIM cards until May 24th?" (considering cancel-today option?)

I will like to cancel my monthly agreement

I've been trying since last Tuesday - text 65075, use app, phone customer complaints, speak to agent in live chat. None work. Keep getting 'we've encountered an issue with your PAC request...'. they can't tell me what the issue is. So I've decided to cancel the contract and go to O2 without the code. It's annoying because I now have to reset the phone number in every account that uses it for ID. Very poor customer service

Hi can some one help me I’m requesting a pac code but it’s not giving me one it’s coming up with an error even when I try via text request and on the app can some one get my pac for me please

How in the world do I contact customer services re my bill? Thought it would be simple but have to ask a group chat??? What is this company??

The switch to is mobile it is not an easy one and the customer service is a joke. Therefore I decide to cancel the contract while being within the cooling off period. When I clicked at the option to find out the costs for leaving to my surprise I was informed that I’d wants to charge me the whole amount for the rental line (94 pounds)plus the bill for the first month even though I am I’d customer just for a day. How is that possible? anyone had a similar experience? The safest way is to go to the nearest curry’s store and seek for assistance?

Already 3 days I'm struggling to speak with customers service about my issue and there is no way to reach anyone. I'm really concerned about this company, as I can't even leave them without being charged. And actually I didn't even use anything, I just want to cancell in my cooling-off time and I'm asked to pay a finally bills £15.20 , when I'm on a rolling contract for £8 a month. This is a big big joke!

I have two very old phones that I need to stop paying for as they were destroyed with the SIM cards some time ago. I have the numbers on record but can not use them of course as they were destroyed, I can not find a way to cancel them on the site or find someone to actually speak as there are no contact numbers on the website. The only way was to cancel the direct debit so I have cancelled them both but need to let ID mobile know what has happened. How do I actually get in touch with someone to discuss this?