Active Contributor

Solved

can't get PAC code

Forum|Forum|1 year ago
April 20, 2025
17 replies
1490 views

I've been trying since last Tuesday - text 65075, use app, phone customer complaints, speak to agent in live chat. None work. Keep getting 'we've encountered an issue with your PAC request...'. they can't tell me what the issue is. So I've decided to cancel the contract and go to O2 without the code. It's annoying because I now have to reset the phone number in every account that uses it for ID.

Very poor customer service

Best answer by WelshPaul

I have escalated this and one of the iD Mobile team will reply to your post soon.

WelshPaul

Platinum  Contributor

There was an issue last week preventing people from obtaining a PAC, but the issue has been fixed, and you should now be able to obtain a PAC.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Stevie2300Author

Active Contributor

Hi again. Honestly it isn't working, I just tried it now. Still getting the same 'we've encountered an issue with your PAC request' error

WelshPaulAnswer

Platinum  Contributor

I have escalated this and one of the iD Mobile team will reply to your post soon.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Stevie2300Author

Active Contributor

How will they reply to me?

N

Natalie W

iD Mobile Employee

Hi @Stevie2300

Thank you for getting in touch with us here on the community.

We are very sorry to hear you are experiencing issues when requesting a PAC.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Donna O'Neill Neeson

New Contributor

Hi again. Honestly it isn't working, I just tried it now. Still getting the same 'we've encountered an issue with your PAC request' error

I can’t get any help either, so annoying...

Siân W

iD Mobile Employee

Hi @Donna O'Neill Neeson sorry to hear this. Are you having trouble requesting a PAC, or porting into iD?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Donna O'Neill Neeson

New Contributor

Yes Sian I have just spent 1hr 15mins on chat trying to get my pac code, actually got no where said there is a problem, the usual excuses..

S

Stevie2300Author

Active Contributor

I gave up in the end and just resorted to changing my number for every bank etc that uses it for ID. I was online for ages to an 'agent' who seemed to be refusing to acknowledge that there was an issue. I copied and pasted the error message but he just refused to read it. I doubt you'll get anywhere if I'm honest. If there is a technical problem then it's been there ever since April 14 when I first tried to get the PAC and no one seems able to fix it. I seriously doubt that there is a problem. It's more likely something to do with the account.

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Natalie W

iD Mobile Employee

Hi @Donna O'Neill Neeson

We are very sorry to hear this.

Did the team advise this was due to a problem with the system or your account?

If you wish, we can send you a PM and raise the request for you?

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.