I've been trying since last Tuesday - text 65075, use app, phone customer complaints, speak to agent in live chat. None work. Keep getting 'we've encountered an issue with your PAC request...'. they can't tell me what the issue is. So I've decided to cancel the contract and go to O2 without the code. It's annoying because I now have to reset the phone number in every account that uses it for ID.
Very poor customer service
Best answer by WelshPaul
I have escalated this and one of the iD Mobile team will reply to your post soon.
+22There was an issue last week preventing people from obtaining a PAC, but the issue has been fixed, and you should now be able to obtain a PAC.
Hi again. Honestly it isn't working, I just tried it now. Still getting the same 'we've encountered an issue with your PAC request' error
+22I have escalated this and one of the iD Mobile team will reply to your post soon.
Hi
Thank you for getting in touch with us here on the community.
We are very sorry to hear you are experiencing issues when requesting a PAC.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Thanks,
Natalie
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