can't get PAC code

Forum|Forum|1 year ago
April 20, 2025
17 replies
1490 views

I've been trying since last Tuesday - text 65075, use app, phone customer complaints, speak to agent in live chat. None work. Keep getting 'we've encountered an issue with your PAC request...'. they can't tell me what the issue is. So I've decided to cancel the contract and go to O2 without the code. It's annoying because I now have to reset the phone number in every account that uses it for ID.

Very poor customer service

Best answer by WelshPaul

I have escalated this and one of the iD Mobile team will reply to your post soon.

Show previous replies

Donna O'Neill Neeson

New Contributor

Hi Natalie yes they said it is due to a problem with the system, terrible. That would be great if you could do that for me, I would really appreciate it.

N

Natalie W

iD Mobile Employee

Thanks @Donna O'Neill Neeson

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

V

Vapour

New Contributor

@Natalie W

Same thing happening to me!! This is absolutely insane. I was on live chat and the agent lied to me saying it would take 30 minutes to come through. I then had 2 errors text to me, its been 6 hours now. I've just changed my number in the last 45 days not sure if this is related?

I've just spent weeks changing my number on every app and updating all my customers with my new number, and now it looks like I'm going to have to do it all again?

Please help me ID mobile!

V

Vapour

New Contributor

@WelshPaul

Its happening to me too, i need this PAC, please

Tyler C

iD Mobile Employee

Hey there @Vapour, we’re sorry to hear this. Are you still in need of your PAC code? If so, we’ll drop you a PM to get that for you.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Mch_

New Contributor

Hello, I am trying to request my PAC code, but I keep receiving an error message every time I try. The message says: 'We've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue.