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Why I cant get in touch with a person

  • 4 October 2024
  • 1 reply
  • 55 views

Already 3 days I'm struggling to speak with customers service about my issue and there is no way to reach anyone. 

I'm really concerned about this company, as I can't even leave them without being charged.

And actually I didn't even use anything,  I just want to cancell in my cooling-off time and I'm asked to pay a finally bills £15.20 , when I'm on a rolling contract for £8 a month.

This is a big big joke!

1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 8, 2024

@Martina.Angelova -

Type ‘Speak to someone’: https://www.idmobile.co.uk/live-chat

Thanks.