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Network Switch

Forum|Forum|7 months ago
June 2, 2025
2 replies
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Marc Deery
Community Member

I have switched to a different network today and kept my number. I was looking to go on live chat to see if a disconnection has been raised on the ID side but wasn’t able to find it? Does anyone have any tips on how to find it or best get in touch with ID to check the status of the connection termination.

Best answer by andewhite

Okay @Marc Deery, when your new service provider completes your number switch, they arrange to close your iD account. iD produce your final bill the day after your switch takes place.

Your new service provider is 100% responsible for the switch. UK mobile number transfers don’t happen immediately on the switching date. There is usually a period of time (several hours or more), during which the number you want to keep doesn’t work, while the new provider works on finalising the number switch.

+26

andewhite
Platinum  Contributor
Answer
Forum|Forum|7 months ago
June 2, 2025

Okay @Marc Deery, when your new service provider completes your number switch, they arrange to close your iD account. iD produce your final bill the day after your switch takes place.

Your new service provider is 100% responsible for the switch. UK mobile number transfers don’t happen immediately on the switching date. There is usually a period of time (several hours or more), during which the number you want to keep doesn’t work, while the new provider works on finalising the number switch.

Forum member (non-iD).

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+19

Siân W
iD Mobile Employee
Forum|Forum|7 months ago
June 2, 2025

Hi @Marc Deery

Once the PAC code has been used your number will be transferred to the new network and the account will be disconnected.

Once disconnected, your final bill will be produced and sent via email within 24-hours, we'll collect this payment 14-days following.

Please note your bills will continue to be produced/taken as normal during this time and anything you are billed past your notice period/outside will be credited back to you on the final bill.

Please keep your Direct Debit active to allow the final bill payment to be taken (if any). Once this payment has been taken, your account will be marked as settled and no further payments will be due. If your direct debits are already cancelled, please let us know if you'd like them re-enabled or to change details use the iD Mobile app/website. To pay manually, please use the iD Mobile payment line on 0333 003 0001 or the app/website.

I hope this helps.

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