What;s going on with the network again today? When will it be resolved?

How do I give notice to end my contract? I have just over 30 days left on my current contract and can't find a link anywhere on the ID mobile site.

Hi I was leaving idmobile and went to pay my final bill but I couldn’t access there on line account as they restricted my account and then phoned them and there automated phone line wasn’t working either it was only £4 bill but after months they said I have missed 2 payments and put it on my credit report the bill is gone know and I am in credit for £5 is there any thing I can do to get this off my credit report thanks 

We have 6 months left on x2 ID mobile contracts and are wanting to end Early fee free. Can you please give advice on this? The issues are as follows.. 1. The three network has become highly congested in the last month or 2. Our ID, three and smarty contacts are all suffering the exact same issues of showing signal bars but unable to use data/calls in certain areas where it used to work fine before. Please note, this is 5 different phones, 2 three contacts, 2 id mobile contracts, 1 smarty contact ALL experiencing this issue. So it's not phone or setting related.  2. Both ID contracts my kids use are unable to get connection in their school and outside their school and also, lucky to get a connection if they are travelling to and from school. This is a safety concern for us as parents. 3. Our contracts have had an increase from April when we should not be getting an increase as we took the contacts out before January 2025. 

Hi. I keep getting this message when applying for a PAC  Hi SOPHIE, we've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD Mobile

Cant get it via Text or app. Its been over a week.Agent cant do it either, lied to me about "it'll be there in 30 minutes" lol 😆 Classic.I need a PAC code please.. I changed my number in the last 6 weeks, not sure if this is related..I've spent weeks updating my apps and family friends and customers, now I'm.concerned ID cannot generate a PAC for me. I hope you actually can help me. Thank you in advance 

I need to cancel my account can't find help anywhere.been trying to do live chat but can't seem to speak to an agent

I signs up to iD months and months ago when living abroad- mostly to keep my UK number active and to receive confirmation text codes from the sort of accounts that ask for them…Annoyingly, I never managed to get the texts to come through or the iD number to work while abroad. I’m now back in the U.K. for a few weeks so hoped to solve the problem.However, I’ve now realised that I can’t connect at all and it isn’t about being abroad. I’ve followed all the advice I can online- other sim switched off, iD the preferred network etc.I’m on an iPhone 14 Pro, iOS is up to date.what am I missing? Can I cancel iD if never used (as unable!) thank you!  

Could someone please help me, I have gone through ID live chat 4 times in the past 2 weeks and have not been able to request a PAC to port out of ID to a different mobile number. Everytime I request PAC to 65075 I receive the following message: Hi --, we've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD Mobile

I have been trying since Friday 13th June 2025. We have tried on app, online and live chat. Nothing works.Under Ofcom regulations, I am entitled to receive my PAC code within one working day. It's literally in the law. Seems like delay tactics. Has anyone found a solution to this. I will be reporting this to the Ombudsman.

I have iPhone14’s (2)  which were bought in July2023 on a 2 year contract.  So contract is finished in just over a months time. I saw on other posts about people leaving the cancellation to the last minute as otherwise they’d be charged up to the end of the contract. But by my reckoning when I make my payment next week I’ll have made 24 payments so surely I will have fully paid my contract up.  So if i give 30 days notice at the right time surely there will be nothing else to pay when i move to a SIM only deal with a new supplier as my contract expires.  I’d be grateful if anyone could tell me if I’m reading it wrong as this is the first time I’ve had a contract. 

So I am out of contract, but looked at my final bill and they have charged me an extra month? Best of it is i have signed up to a sim only deal for 12 months. The ball buster with the sim only is i can't take my old number because I am staying with ID. 

I’ve tried to use my pac code I received, however, as it has less than 2 days left before it expires, it’s not being accepted by my new provider.  I’ve tried to re-request my pac from IDmlbile, but I’ve just received the same, old code.  I need a new one asap. thanksMatt

I have been paying £12 a month th for a SIM card that I have never received or used. I have tried several times to cancel it but this seems impossible as I do not know the mobile number.  

I switched from Vodafone and had a strong 4 bars.Now I have switched to idmobile and seriously regret it. Websites online all said excellent signal when I put in my postcode, I guess I have been lied to. 1 bar with -114 dBm. It isn’t my phone as my partner has the same strength on Three.Why is it so poor? In Settings (Android) for SIM card status it says ‘Mobile network state - Disconnected’. What gives? 

I am in need of help please as I have tried several times to cancel my sim account and have not found anything anywhere that helps. I just need to cancel one account as I no longer have a router so I don't need that sim. I still want to continue being an id customer with my other sim account🤷‍♂️

I requested a PAC yesterday, I get it but didn't use it, since I received my service is gone. Can't make calls, can't recive calls, no data. I have spoken to the customer service she couldn't help either. Forwarded my issue to some technical department. She said might take 48hours. Without WiFi I am not able to do anything.

Your upgrade is cheaper online than when i try to do it via my account with you. 

I wish wish wish ID'd offer me a way out. Ive begged them for months to allow me to cancel,  after realising that, due their policies, I had to buy a second phone, and add a second contract, if I wanted to be in touch with my sons cancer team here in England.  They admitted it was their poor policies, they agreed that their company does not offer comparable  roaming to literally ALL other phone company..The only advise they had that I buy a second hand set, and I buy a second contract with a different company, as "we are a comparatively new company and still experiencing hiccups", yet any request to reduce the cancellation fees were refused. Thanks to ID i have massive extra expenses to keep up with the cancer team, and ID will only "sincerely apologise". I'm stuck with them for another 12 months..I hope the ID team  feel.good knowing that they're making a stressful time (I dont wish on anyone having to endure their child's cancer journey) even more stres

Chat is way too slow. Spent 2 hours and got nowhere.I’m trying to upgrade as my contract runs out in 2 months but for some reason I’m failing security checks. Online chat is just a pure joke. No number to speak to anyone so I’m forced to go back to Vodafone. 

I'm thinking of terminating my contract with id early, but then getting a new phone and contract with id. Will I be able to keep my same number?

Hello,Today is the first day of last month of my 12 month contract. When I checked yesterday (2 June), it said that if I were to leave on that day, my final bill would be £8.15. I checked again today (3 June) and it said that if I left today my final bill would be £15.89. I assume that this is the cost for this month and next month’s (30 days) bill. My current billing period is 03/06/2025 - 02/07/2025. So, if I were to request a PAC and transfer to a different provider on 3/7 (one day beyond my 12 month contract), would I only be liable for this month’s costs and one day of next month’s bill?Many thanks.

I’ve requested a PAC via text, website, app, and live chat. The text told me (multiple times) that there was a ‘system issue’, the app and website said (also multiple times, definitely not a network issue) ‘something went wrong’ and the live agent I spoke to for over an hour said I would recieve a PAC, but I haven’t and its been over an hour since then.

I have switched to a different network today and kept my number. I was looking to go on live chat to see if a disconnection has been raised on the ID side but wasn’t able to find it? Does anyone have any tips on how to find it or best get in touch with ID to check the status of the connection termination.

I want to upgrade, but I have found a better deal on your website for an iphone16pro max, on the upgrade it works out much dearer and I would need to £199 for the phone, do I need to cancel and apply for a new contract or can you price match?