leaving ID early due to atrocious service | iD Mobile Community
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leaving ID early due to atrocious service

  • June 7, 2025
  • 3 replies
  • 80 views
B
New Contributor

I wish wish wish ID'd offer me a way out. Ive begged them for months to allow me to cancel,  after realising that, due their policies, I had to buy a second phone, and add a second contract, if I wanted to be in touch with my sons cancer team here in England.  

They admitted it was their poor policies, they agreed that their company does not offer comparable  roaming to literally ALL other phone company..

The only advise they had that I buy a second hand set, and I buy a second contract with a different company, as "we are a comparatively new company and still experiencing hiccups", yet any request to reduce the cancellation fees were refused. 

Thanks to ID i have massive extra expenses to keep up with the cancer team, and ID will only "sincerely apologise". 

I'm stuck with them for another 12 months..I hope the ID team  feel.good knowing that they're making a stressful time (I dont wish on anyone having to endure their child's cancer journey) even more stressful. And that they enjoy the money they insist I pay, despite them "regretfully" advising me to take out an additional contract. As they're "still.working things out"

Shameful company. 

Shameful service

Shameful people on decision making level.

 

At over 50 years of age, this is the FIRST TIME EVER that I have negative feedback on a company. Sheful

    Jill Adams

    3 replies

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • June 8, 2025

    I am very sorry to hear of your poor experience with us ​@battylop 

    Could you give a little more context as to what the issues are? It sounds like you are trying to contact back to the UK from abroad, is that correct?

    What country are you in? What has happened? Are you due to be out of the country long term?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New Contributor
    • battylop
    • Author
    • New Contributor
    • June 8, 2025

    Thank you. I.m pleasantly surprised to hear from you, as I've tried to be in touch with you loads of time,  often unsuccessfully, and have not had.a reply to my latest email. 

    I have to be out of the country a few weeks at a time.

    Unlike every other company, Initially ID didn't offer Switzerland roaming.even as an add on!   Only after i complained numerous times  you implemented switzerland as add on - unlike  EVERY other company where roaming in Switzerland is included in the rest of Europe. I have to buy crazy priced add ons, yet ID - again as only company- charges me for INCOMING TEXTS AND CALLS! The last time a company would charge me for incomings was approx.  20 years ago!

    ID advised me to buy a Swiss Sim as they agreed their pricing is not at all reasonable, and that they will continue to charge for incoming calls . 

     I explained that my sons cancer team needed to be able to call me on my regular  number, and unless I topped up.my ID  account by a crazy amount, their calls wouldn't come through, and if,  I'd be charged per minute!!

    All I'm asking you is to let me go without having to pay early leaving fees. I have to go abroad for my own medical reasons and cannot afford this craziness again. 

    ID is clearly not set up as a competitive company and not upfront about the fact that your costumers don't have anyone to speak to, no phone number, nothing. 

    Please let me go. I am paying you a ridiculous amount each month, yet can't use your service whenever I'm in Switzerland.  I'm.paying you more per month than any other company would charge for a better service..

     

    Surely the money for the remaining months has less of an impact on your company than on me, who is struggling with a child with cancer. 

    I've repeatedly offered to send proof of my sons cancer, but you said "it wouldn't make a difference ". That says it all

     

    Looking forward to hearing from you soon 

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • June 9, 2025

    Hi ​@battylop 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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