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cancellation after contract

  • 17 January 2021
  • 1 reply
  • 28 views

Userlevel 1

Hello, my contract is finished but i am still being charge, i got an email that says that i am still going to be charge until i cancel my plan. The problem is i am no longer using my number for months now and unfortunately i cant not register to an account to cancel my plan because to create a plan i will need to have a code associated to my number for confirmation.  As i Don't use that number anymore, how can i cancel my plan?? 

Live chat is not helpful at all. 

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Best answer by Ryan 19 January 2021, 12:56

Hi @Kely1993,

We are sorry to hear about that.

Contracts will continue to run past the 24-month period until we are notified of you wanting to leave us. We’ll send you a PM now so that we can have this cancelled for you due to the issues you have had with our Live Chat Team.

Ryan

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Userlevel 7
Badge +9

Hi @Kely1993,

We are sorry to hear about that.

Contracts will continue to run past the 24-month period until we are notified of you wanting to leave us. We’ll send you a PM now so that we can have this cancelled for you due to the issues you have had with our Live Chat Team.

Ryan

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