Question

Cancelling contract

  • 23 April 2020
  • 3 replies
  • 68 views

I cancelled my SIM only contract about 6 months ago via their customer services. It was very hard to make them understand, but thought I'd succeeded.  

I noticed last week i was still being billed. Ive struggled to contact anyone from id mobile. So to stop more money going out , i cancelled my direct debit. 

Next day i got an email from id mobile saying that was not away to cancel my contract and i still have to give notice.

The SIM has been unused for 6 months and all i want is my money back


3 replies

Userlevel 3
Badge +5

Hi @Mikes1262 

Sorry to hear about the issues you have experienced. 

I have sent you a private message with more information. 

 

Regards 

Aklima

How can I cancel my contract immediately

 

Userlevel 3
Badge +5

Hi @Isoken Osagie 

I have sent you a direct message with more information. 

Regards

Aklima

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