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cant cancel my contract i no long have my sim card

  • 1 December 2020
  • 3 replies
  • 50 views

I need help cancelling my contract but I don’t know my id mobile number. I only got the contract out for a new phone so I never used it and have lost the sim. Ive tried going to live chat but you need the phone number and I’ve tried looking through old emails but no luck. I’ve had this contract for a few years now and want to finally cancel it 

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Best answer by Ryan 8 December 2020, 16:44

Hi @Sharbie,

We’re sorry to hear about this, we will send you a PM now to help further.

@adnan123, that’s not nice to hear. What can we do for you today?

Ryan

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3 replies

Userlevel 7
Badge +9

Hi @Sharbie,

We’re sorry to hear about this, we will send you a PM now to help further.

@adnan123, that’s not nice to hear. What can we do for you today?

Ryan

I want to either finish contact or upgrade with new phone as I've been paying for a phone contract I'm no longer using. I haven't got sim or number or phone anymore but still paying for 40 months later

Regards james notley 

Current number REMOVED. Please call me

Userlevel 7
Badge +9

Hello @Jimmer,

Upgrades can only be done via the iD account which will be an issue if you can’t access it.

I’ll PM you so we can look into this further.

 

Mohammed

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