Question

Contract End

  • 10 April 2020
  • 1 reply
  • 26 views
R
Rank

Hi, my contract ends on 14th April. I can't contact ID customer service due to what's going on, so do I just cancel my direct debit on that date & will they close the account automatically? Tia. 

1 reply

A
Rank
Userlevel 3
Badge +5

Hi @rich136470 

Have you requested a 30 day disconnection? 

If so please allow your final bill to be generated and final payment to be collected before cancelling. 

Hope this helps. 

 

Aklima 

Please do not message me directly, as this is currently not being monitored.

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