Question

end my contract when my contact ends

  • 16 April 2020
  • 1 reply
  • 32 views
carter85
Rank

My contract ends on the 2nd of May I've been trying to contact someone for the past 2 weeks. How do I go about cancelling my contract when it ends as I do not want it to automatically continue?

Thanks

1 reply

P
Rank
Userlevel 4
Badge +2

Hi @carter85 

Welcome to iD Community.

So sorry to hear you want to leave us at iD Mobile.

Please click on this link below , it has have all the information on how to cancel.

https://community.idmobile.co.uk/cancellations-59/how-to-cancel-your-id-mobile-plan-31836

Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! 

Hope this helps.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

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