Question

end my plan

  • 17 April 2020
  • 1 reply
  • 16 views
J
Rank

I’ve been trying to end my plan for weeks. I use the website and I’m directed to a contact us link that has been under construction for weeks. This isn’t fair now, I want to end my plan to save money not end up having to pay out more. I want to give my 30 days notice and end my plan PLEASE. As the call centres and live chat can’t help with any personal account queries I have no idea what I am meant to do now. Can anyone shed any light and help me? 
 

thank you. 

1 reply

P
Rank
Userlevel 4
Badge +2

Hi @Jadecnich 

Welcome to iD Community.

So sorry to hear you want to leave us at iD Mobile.

Please click on this link below , it has have all the information on how to cancel.

https://community.idmobile.co.uk/cancellations-59/how-to-cancel-your-id-mobile-plan-31836

Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! 

Hope this helps.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

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