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Ending contract

  • 3 December 2018
  • 5 replies
  • 583 views
Susanm71
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Contract is ending. Will direct debit automatically stop as don't wish to renew. Thanks
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Best answer by Ryan 4 December 2018, 16:42

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5 replies

C
Rank
Userlevel 1
I doubt it - normally phone contracts continue until you actually cancel them.

Bear in mind that cancelling the Direct Debit WILL NOT cancel the contract.
Ryan
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Userlevel 6
Badge +10
Contract is ending. Will direct debit automatically stop as don't wish to renew. Thanks


Hi @Susanm71,

The direct debit will remain active until you contact our Customer Service Team to request a cancellation. Also, cancelling the direct debit yourself will not cancel the contract and will result in the bill mounting up unless a manual payment is made.

Do you wish to leave at the end of your contract?

Ryan
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Susanm71
Rank
Yes want to leave is mobile at end of cibtract8but am unable to get through to customer service each time I call? Also have my mum and dad's contract coming to an end and wish to discuss this also?
Regards
Susan
Susanm71
Rank
The telephone number I wish to come to an end is [Removed]
Ryan
Rank
Userlevel 6
Badge +10

Hey Susan,

No worries. Please can you contact us so we can access your account to take a look at this cancellation further? When sending your email, please include your iD Community username, full name, full address, iD Mobile number and date of birth and we'll be back in touch soon.

Also, please note that if your parents contracts are not in your name, we won't be able to discuss this here I'm afraid and they will need to contact us separately.

Thanks.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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