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fraudulent account, contact number

  • 27 December 2020
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Someone has set up fraudulent account in my name and address how do I contact your fraud department to deal with this?? 1st I've known about this is a debt collection letter for outstanding balance how can this happen don't you check peoples id or cross reference details match before seting up accounts?? 

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Best answer by Mohammed 29 December 2020, 14:02

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Someone has set up fraudulent account in my name and address how do I contact your fraud department to deal with this?? 1st I've known about this is a debt collection letter for outstanding balance how can this happen don't you check peoples id or cross reference details match before seting up accounts?? 

Hello @Chippy2020,

iD does run a credit check and security check on orders.

This can happen if a fraudster has been able to obtain your personal details and fraudulently place an order using your information.

 

I’ll send you a PM so we can get this reported.

 

Mohammed

 

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