Hi - want to cancel some old contracts but cannot get past security because details are lost/forgotten.
Want to just cancel the Direct Debits and write letter to ID Mobile advising of cancellation but cant find a postal address for this.
Please advise best course of action.
Hi
Welcome to iD Community.
So sorry to hear you want to leave us at iD Mobile.
Please click on how to cancel , it has everything you need to cancel your account
You can also contact our Live Chat team who are able to look into your account for you
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.Â
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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