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how do I Cancel contract

  • 27 December 2020
  • 3 replies
  • 32 views
A
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Hi, I’m trying to cancel my contract. I can’t access the MyAccount portal and the live chat button doesn’t work.

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Best answer by Mohammed 29 December 2020, 14:09

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3 replies

Mohammed
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Userlevel 7
Badge +10

Hello @agul22,

Sorry to hear that.

Are you going to keep the number or want to lose it?

 

If you’re keeping it, 

Request a PAC code and use it (text PAC to 65075) then give this code to your new network.

 

If you’re happy to lose it,

Request and use a STAC code (text STAC to 75075) then give this code to your new network.

 

If you still need help, let us know.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

I don’t want to keep the number.

 

However, the problem is I’ve moved abroad and don’t have the sim card anymore. Even if you send a replacement sim card, I can’t receive it as I’m not in the UK.

 

How do I then cancel the sim and contract?

Ryan
Rank
Userlevel 6
Badge +10

Hi @agul22,

In this case, our Live Chat Team should be able to help and if the button isn’t showing, we would recommend deleting browser cookies or by using a different browser/device altogether. It may also be due to accessing the website from outside the UK but if you could please click on this link and try again, is it working?

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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