Please can someone contact me to cancel my son’s contract. As it is impossible to speak to someone I resorted to cancelling the direct debit. I have received a final notice demand yet no previous messages as claimed in your letter. I do not remember the ID login details for the phone so have repeatedly tried to reset them online. It says a security code has been sent to my son’s phone but there have been no messages.
So I can’t access the account online, I can’t phone anyone in your company and live chat is always busy. It is very frustrating that I can’t contact anyone yet you can send me threatening letters. I would like this resolved as quickly as possible. Please can someone contact me.
Best answer by Mohammed
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