My son has lost his phone with sim so I need to cancel sim and order new one please I have never set up a I D Mobile account so when I am trying it sending code to my sons lost phone I have contacted Carphone Warehouse and cancelled phone but they said I need to cancel sim with you and order replacement can you help pleaseÂ
lost sim
Hi
Sorry to hear this.
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Aklima
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