Question

Phone upgrade cancelled for no reason

Carryduff
Rank

I decided to upgrade my sim only account to a monthly phone package and went through all the usual steps. Received confirmation email everything ok, then about 3 hours later received another email to say it had been cancelled because of some security problem, end of. No other explaination even though i have been a customer for over 2 years

3 replies

A
Rank
Userlevel 3
Badge +5

Hi @Carryduff 

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Regards

Aklima

Please do not message me directly, as this is currently not being monitored.
Carryduff
Rank

I’ve already talked to someone on live chat, they said there was nothing they could do about it and suggested to wait 30 days and reapply. sorry but I will be off somewhere else before then.

P
Rank
Userlevel 4
Badge +2

Hi @Carryduff 

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.

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