Return of mobile not confirmed

  • 14 January 2020
  • 1 reply

Hi there 

Recently requested to return a pay monthly mobile deal before the 30 day period it was marked as received by the tracking on royal mail friday but I have received no confirmation from id and my 30 days has now expired is this normal to take this long after receiving the phone



1 reply

Userlevel 6
Badge +9

Hi @shaneo1995,

I am sorry to hear about the length of time this has taken, a return on the system is usually processed within a day or two of being signed for at our warehouse. We’ll need to take some details from you so we can check the order status on our side.

Please get in touch with us via email or you can speak to our Live Chat Team here if that is any easier.