Question

sim in lost phone

  • 26 April 2020
  • 1 reply
  • 28 views

My son has lost his phone and I need to cancel the ID sim. Unfortunately he has forgotten his account password and to reset it a verification code is sent to his (lost) phone, Is there any way of cancelling this sim card short of waiting for ID customer services to return ?


1 reply

Userlevel 4
Badge +2

Hi @Geoff789 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

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