Question

Unable to cancel account - invalid request

  • 18 November 2020
  • 1 reply
  • 10 views

I am trying to cancel my account, but have been unable to do so through the “My account” section on the website.

 

I have navigated to: My account → Thinking of leaving? → Switch or Cancel Now → End your iD mobile plan

 

However, I get this error each time: “Invalid Request, Validating the request has been failed with CMP6 details”

 

I have also tried the other cancellation options like “Leave and take my number (PAC)” but the same thing happens.

 

Can anyone help?

 


1 reply

Userlevel 6
Badge +9

Hi there @alexlondon2020 

Have you since spoken to our Live Chat Team to request a disconnection?

If not, let us know and we’ll send you a private message so that we can help you with a disconnection request from our side if needed.

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