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urgent help required please

  • 10 January 2021
  • 1 reply
  • 8 views

Hi,

ive been trying to contact you since mid December. I ordered a sim only contract at the beginning of December and did not receive the sim until the end of December. Since then I have ordered a new phone and started a new contract so I do not require this sim. I have never used this sim and I do not know my Id mobile number to login. I have left numerous answerphone messages and tried to email customer services to no joy. I have cancelled my direct debit ( I have been charged one payment in December) pls can someone contact me to ensure this is all now cancelled and I won’t be charged anymore.

Thank you for all your time and help 

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Best answer by Ryan 12 January 2021, 15:31

Hi @rachel84,

We are sorry to hear that you have not been able to get in touch. We will send you a PM now to help further given your situation.
 

Ryan

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Userlevel 7
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Hi @rachel84,

We are sorry to hear that you have not been able to get in touch. We will send you a PM now to help further given your situation.
 

Ryan

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