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I closed my account in October 19. I spoke to a customer service advisor over the phone who advised my after the next bill my account would be clear. I have today checked my credit score and I have a red mark against I'd as I apparently have a £1 balance. This was completely unknown to me and is now causing me an issue as has reduced my credit score due to 2 late payments followed by non payment. This is not a late or missed payment as I was completely unaware of it. I have today tried to contact customer service who are now closed but would like someone to contact me to resolve the issue.

Hi @Gayle85 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl


I have the exact same issue, my credit score has gone down more than 300 points thanks to ID mobile 


Hi @Bengdheuwud 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl


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