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okay so, i already have a phone with id and I have taken out a sim only card but now i’m not sure how to work it? It is already activated but I don’t know how i can tranfer my old phone number to it and it is also not letting me end my plan and asking me to contact them but they portal is still being set up. 

Hi @popolopotropo 

Welcome to iD Community.

So sorry to hear you want to leave us at iD Mobile.

Please click on this link below , it has have all the information on how to cancel.

https://community.idmobile.co.uk/cancellations-59/how-to-cancel-your-id-mobile-plan-31836

Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! 

Let us know if this worked for you.

Thanks,

Pearl


we cancelled the direct debit about 2 month ago for a sim that is no longer in use…….we are willing to pay outstanding balance but nothing is open to pay it……..we wasn’t going to continue payments for a sim that wasn’t been used also we were told there was no contract to ID mobile. 


Hi @tracey163 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl


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