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I upgraded in April and I received the new phone but I’m still paying for both and I still have my old allowances and it’s still saying I can upgrade on the app I don’t remember this happening last time I upgraded. Not sure what to do 

Hi @Billy90 

Sorry to hear this.

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Aklima


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