coverage in my flat

  • 21 April 2020
  • 1 reply
  • 13 views

My phone and network is fine everywhere else but when I come into my flat it picks up next doors network which is fine in the bedroom but I can use my phone anywhere else.  I did use his network for a while but now I have plenty. If I disconnect from him how do I get my network .


1 reply

Userlevel 4
Badge +2

Hi @Mandyjoneshale 

Welcome to iD Community.

We’re sorry to hear that!

If you have signal bars then there should be a network connection. Are you referring to no data connection, or are the calls and texts failing too?

You can try a manual network selection from within your phone settings to see if this helps. You can see how on the link below

https://www.idmobile.co.uk/help-and-advice/get-your-settings?_ga=2.196307497.400306309.1587369769-494818187.1580224089

Hope this helps.

Thanks, 

Pearl

 

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