Question

Delay in receiving OTP text


Hello there,

 

I am currently in another country and I am unable to receive any SMS or OTP/security code. Please advice? 


2 replies

Okay, i have finally received my OTP after an hour. there isn’t any issue with my connection, but why the delay? 

Userlevel 2
Badge +5

Hi @wendyabc, sorry to hear about the delays in receiving your OTP code. It’s incredibly difficult for us to say what might have caused this from where we’re sitting; could have been anything from poor signal, to congestion on the network, to an issue with the message routing service. If the problem persists, please don’t hesitate to get in touch again.

 

Thank you,

Rory

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