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No mobile coverage and no way to contact ID mobile

  • 3 September 2020
  • 1 reply
  • 38 views
B
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I have no mobile coverage in TW2 7PJ since yesterday at 13:30

The “3” network was down for a few hours yesterday but was fixed yesterday evening

ID mobile cannot be contacted - webpage says live chat is available but it isn’t, phone no is automated only and only deals with account queries, facebook page refers me to live chat, complaint procedures page take me in a loop, the only option left is the ombudsmen. Terrible and disgraceful “service”

Why cant you just send me a mail if there’s a problem and give service updates on your website ?

Very unhappy

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Best answer by Will 4 September 2020, 19:37

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1 reply

Will
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Userlevel 6
Badge +8

Hi @brendanid,

 

It looks as though we had some maintenance there yesterday, but that it was completed last night. Have you tried powering down the handset for 10 minutes and removing the SIM? This can often get things back up and running after maintenance has been performed.

 

Will 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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