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Not receiving all texts

  • 24 April 2018
  • 1 reply
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It appears that I am not receiving all my texts. I've had 3 incidences of people saying they had texted me in the last couple of weeks. And this morning when I switched on my phone, it was powering up and the content of a text scrolled along the top. On my home page it indicated that there was a new text in my inbox. But when I opened up my messages there was no new text there, even though I'd seen the content scroll along the very top of my screen when the phone was switching on. I called support and they immediately directed me to Carphone Warehouse saying it was a handset problem. I visited 2 stores this morning and neither have been able to help. Apparently my text settings look OK. I am able to use the internet, Messenger, email etc, it's just some texts are missing. I've been with ID Mobile since Feb. Any suggestions would be very welcome.
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Best answer by Mohammed 1 May 2018, 14:20

Hi @ChickpeaCharlie32,

That's very odd indeed.

Are you still experiencing this issue?

There may have been a coverage issue at the address that could be causing this.

Have you had this issue any earlier than the past 3 weeks and does this affect specific numbers or every person who texts you?

Mohammed

EDIT: Marking as resolved due to no contact for sometime.
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Hi @ChickpeaCharlie32,

That's very odd indeed.

Are you still experiencing this issue?

There may have been a coverage issue at the address that could be causing this.

Have you had this issue any earlier than the past 3 weeks and does this affect specific numbers or every person who texts you?

Mohammed

EDIT: Marking as resolved due to no contact for sometime.

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