Question

Phone displaying no service since 28/06/20


MY DORO 6520 IS SHOWING SOS CALL ONLY ?? ON THE 28TH JUNE 2020

THIS HAPPEN LAST MONTH ABOUT THE SAME TIME IN MAY. I MANAGE TO GET ON A CHAT LINE

WITH ID CANT SEEM TO GET ANY JOY THIS TIME??? 

CAN ANYONE HELP 

 

THANKS KATH

 


5 replies

Userlevel 7
Badge +9

Hello Kath,

 

I’m sorry to hear that.

 

Can you try restarting your device for me?

 

Occasionally, there may be mast work in the area (planned maintenance) and on some rare occasions, there can be unplanned outages which can affect coverage.

What’s the full postcode of the area affected?

 

Mohammed

 

Hi  Mohammed,

thanks for getting back, I turn the off and on no change

 

Sorry post code I. OX331YQ 

Userlevel 7
Badge +9

Hello @wheaTleycare1.,

 

Thanks for confirming that.

 

Checking our service checker, I can see that there is some unplanned outage since the 26/06/20.

This is currently being looked into and we would expect there to be issues with the service whilst the local masts are affected.

 

We apologise for any inconvenience this may cause.

 

Mohammed

 

Many thanks for your reply hopefully it will not to long before it’s back. 
This phone is use by the local villagers who require transport to medical appointments!! However that’s is on hold at the moment due safe distancing !! But still need to be able to answer any calls. 
may need to look into getting a better coverage once we can go to visit shops!!

regards

Wheatley care/ Kath

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