phone not working, but does work over WiFi

  • 12 June 2019
  • 2 replies

I can't send text or make calls. I can receive both and can't make calls over WiFi.

Is this a network issue. How can I get this fixed. It's a Huawei phone

2 replies

Sorry that should say I can make calls over WiFi
Userlevel 7
Badge +9
Hey @Jo Fletch 1,

How long have you had this issue? Have you just recently joined us?
Are you in the process of porting your number over, this can often have an impact on your coverage whilst it completes.

The most common fix is powering down your phone, removing the SIM and then powering back up. Then re-insert the SIM and it'll reconnect.
Does this work at all?

Can you confirm your full postcode for us?