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Phone will not let me make or take calls

  • 1 December 2020
  • 13 replies
  • 248 views
M
Rank
Userlevel 1

I just got a new phone and the number was transferred today. It was originally working but now I can no longer receive or make calls. I tried taking out the sim etc. still nothing and can’t get hold of anyone on a live chat 

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Best answer by Petershaha80 2 December 2020, 08:16

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13 replies

Will
Rank
Userlevel 6
Badge +8

No worries @Gopher68.

 

I’m pretty sure we’ve fixed that for you now. Are you able to confirm your us?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Gopher68
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Many thanks 

Will
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Userlevel 6
Badge +8

No worries @Gopher68,

 

Somebody should be with you shortly.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Gopher68
Rank

Just responded now t PM.  Thanks again 

Will
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Userlevel 6
Badge +8

Hi @Gopher68,

 

If you click on your profile, you should see a notification advising of a Private Message. If you reply there, we’l get the bar removed for you ASAP.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Gopher68
Rank

Hi will yes u did. I can’t navigate this chat very well sorry.  I did respond to say turning the phone off n in didn’t work.  Just stuck at the moment n worried about missing work calls I can’t respond too thanks 

Will
Rank
Userlevel 6
Badge +8

Hi @Gopher68,

 

I believe I responded to this query elsewhere yesterday. I’ll send you a Private message now so we can have that bar removed.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Gopher68
Rank

Please can someone in admin answer my query.  I have been trying to sort this query out since yesterday afternoon. I can’t make calls or send text.  Paid bill as had been barred  no balance owing an my dashboard says unlimited access.  I need my phone for work work in NHs.  Have sent messages last night but no response please help 

Mohammed
Rank
Userlevel 7
Badge +10

I do get network coverage but yes I tried manually setting it to ID mobile even though it was on ID mobile already and that seemed to work so thank you! 

 

Hello @miadrianna

It’s possible this was most likeley due to the port stil processing.

Are you still having issues with this after restarting?

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

I do not know my mobile phone number and wish to cancel

 

 

Hello @Marian1246,

Have you tried putting the SIM in the phone? You can text or call a friend or family and get the number this way?

Then log into your account to cancel or text PAC to 65075 to get a PAC code (from the iD SIM) or STAC to 75075 to get a STAC code (also from the iD SIM).

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Marian1246
Rank

I do not know my mobile phone number and wish to cancel

 

M
Rank
Userlevel 1

I do get network coverage but yes I tried manually setting it to ID mobile even though it was on ID mobile already and that seemed to work so thank you! 

P
Rank
Userlevel 6
Badge +1

Do you get network coverage.

Try to search network manually.

Change preferred network type.

Go to settings/ mobile network / preferred network 3G /4G.

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