Question

Poor Coverage

  • 25 July 2018
  • 5 replies
  • 1214 views

Hi, I've just joined iD mobile but I'm very disappointed with the coverage I'm getting at home. The Network coverage checker says very good service indoors and outdoors but indoors I've got virtually no signal and outdoors the signal is still weak and only 3G not the 4G i was led to expect.
The checker doesn't say there are any faults in my area, So is the best I can expect?

5 replies

Userlevel 6
Badge +6
Hi @Percival,

Welcome to the iD community!

I'm sorry to hear that you are having these issues. Have you tried using your phone away from home to see if you still obtain poor service?

If so, there could be an issue with the phone. If the service is better away from home, we'll have to look into your issue further.

Ryan
I can get a better 4G signal away from home so no I don't think it's the phone.
Userlevel 6
Badge +6
Hello @Percival,

Can you PM me your postcode to start?

This will allow me to check the coverage in your area.

Mohammed
Hi, I sent you a PM 3 days ago with the details you requested.
Any Update?
Userlevel 6
Badge +6
Hi, I sent you a PM 3 days ago with the details you requested.
Any Update?


Hello @Percival,

Apologies for the delayed response.

I've checked our internal coverage checker and found that there's currently some unplanned outage in your area affecting coverage at one of the masts.

There was also some planned maintenance on the 27/07/18 that affected the service in your area which has now completed.

I don't have a completion date for this.

We do offer a 14-day returns on contracts purchased from Carphone Warehouse and a 30-day returns from orders placed on our website.

If you've got a SIM-only plan and you're unhappy with the coverage, you'd be able to cancel at any time.

We'd recommend monitoring this for the next few days in the event that the unplanned outage issue is resolved.

Mohammed

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