Hi.
Since I started my ID contract in January, I have had problems receiving incoming calls. 95% of the time callers just get a message stating 'caller is unable to accept calls,'
I contacted ID helpdesk months ago and they told me to try my sim in a different handset. I did and the same issue occurs. I cannot accept calls . I have tried to call my number from a wide range of mobile providers, including ID mobile numbers , but just get the same message 'unable to accept calls'
ID mobile acted like this was a new issue but there are so many similar complaints about it. For months the helpdesk has been closed due to covid 19, but I am so fed up with not being able to receive calls . I have missed important calls regarding jobs, health and family issues.
I am at a point where if it doesn't get resolved soon ai will just cancel the contract and refuse to pay any more , as they are not offering me a proper service.
Any help or advice much appreciated.
Cheers
Chris
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