Hi, does anyone know the department number to call regarding a fault?
Thanks
Best answer by andewhite
View originalHi, does anyone know the department number to call regarding a fault?
Thanks
Best answer by andewhite
View originalUnfortunately, iD Mobile don’t have a telephone support hotline.
😭
Contact them using their online chat service https://idmobile.co.uk/live-chat, on facebook (using Messenger), or Twitter (by Direct Message DM).
Good luck
🤞
Hi, does anyone know the department number to call regarding a fault?
Thanks
Hey
We can provide support here, could you give us a bit more information into the issues you’re facing?
Mohammed
0800 049 2376
Have had the same issue. Have been sent two new replacement sim cards. As they try to blame the sim card.
Then when you direct the complaint to ID complaints team, they do nothing, but send you a 'deadlock letter' refusing to help, claiming there is nothing wrong with the network! Basically its their way of fobbing you off.
That letter can be used to initiate an Ombudsman claim for ID mobile to be investigated.
https://www.ombudsman-services.org/sectors/communications
Basically I did this and ID mobile admitted faults in the Ombudsman portal and also the Ombudsman found faults with the company also!
Basically ID Mobile could have sorted this out when it went to their internal complaints team. But they refused to acknowledge.
Hope this helps you out and anyone else reading.
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