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My data services are really slow

  • 11 July 2023
  • 6 replies
  • 159 views
Ilja Suvorovs
Rank
Userlevel 1

Only one bar , and unbelievably slow 4g in Stanion NN14

Especially at night for some reason

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Best answer by Mohammed 13 July 2023, 17:18

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6 replies

andewhite
Rank
Userlevel 8
Badge +9

Sounds like there are more people, in your area, trying to use the Three UK mobile network (iD’s network partner) at night @Ilja Suvorovs. 

There also might be a network fault in your area @Ilja Suvorovs. 
Check for faults online at https://www.three.co.uk/support/network_and_coverage/network_support.

 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Ilja Suvorovs,

What’s the full postcode of the area? I’ll take a look at the masts for you.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ilja Suvorovs
Rank
Userlevel 1

Hi, i had a look on three website and it says they are fixing masts in my area

But not sure for how long

Mohammed
Rank
Userlevel 7
Badge +10

Hi, i had a look on three website and it says they are fixing masts in my area

But not sure for how long

Hey @Ilja Suvorovs,

This would explain the issue.

If there's no ETA showing, just check back regularly for updates.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ilja Suvorovs
Rank
Userlevel 1

Data speed is still so slow and internet is almost not usable

It has been 2 weeks already and i keep checking on three website and engineers are still fixing something and there is no deadline displayed!

Is there any way to get any compensation for having bad connection for 2 weeks?

 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Ilja Suvorovs,

We don’t guarantee a minimum speed on our network as there are many factors that can impact this.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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