network

Hi @Dempster 

Could you share some more detail?

Is this a brand new phone and sim? If so is it PAYG or Contract

Are you using a new pay monthly sim only SIM in an old handset?

Have you ported across from another network?

Or have you recently upgraded?

Hi @Dempster 

Okay, how are texts?

Does this happen everywhere you go or just certain areas?

Are you still having issues with this?

Tom

Outgoing and incoming calls and data not working South Yorkshire area

is there a network issue 

Parts of South Yorkshire are within an area where Three UK (the iD network partner) have shutdown the 3G network, @Gary Richardson. 

Perhaps you’re in that area, and your handset isn’t compatible with the iD 4G Calling service need for calling.

Try “Status Checker” option from https://www.idmobile.co.uk/help-and-advice/coverage.

Thanks for that but I have a iPhone 15 pro compatible with 5 and 4 g

looks  like there’s a issue with network as my wife is with Smarty and her phone is down??? 
 

thanks 

@Gary Richardson,

Welcome to the Community!

It sounds like whilst 3G is being phased out the team are working on improving the 4G and 5G coverage.

How long have you had the issue? Are you still having issues?

Kash

Thanks the issue is resolved 

The three network had gone down in our area

thanks 

That’s great to hear Gary; apologies for any inconvenience during this time. 

Ed

I'm on contract I'm getting texts but can't call out. I need my phone for work 

Hi @Ando1967 

Sorry to hear this, how long have you had this issue?

Are you unable to call certain numbers or all number?

Are you able to receive calls?

Tom

3 day it's been like this .

Calls go to answerphone which I can't access .

I can get texts 

I have full signal and I still can't call mobile or landlines numbers ?????. I tried calling my call box still no joy . I need to talk to someone!!¡!!!

Hi @Ando1967 

What phone do you have? As this will help in determining what help can be given.