Have you checked the network STATUS for your location, @Diana J Harvey? 

Check online at https://www.three.co.uk/support/network-and-coverage/coverage.

Hi @Diana J Harvey,

Welcome to the Community!

I hope that your issue is resolved.

If you require further assistance, please let us know.

Kash

The network coverage inside my house is appalling. I live in a city so I should be able to hear people clearly on the phone and they should be able to hear me. I have to walk around the house for people to say that "now" they can hear me. This is unacceptable and I demand Id mobile do something about it. Otherwise I'll be saying goodbye and find another mobile provider,  one which can supply a decent service 

Hi @William Seivwright,

Welcome to the Community!

Have you checked your coverage and network status at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If you don’t see any issues, I would also advise testing the SIM in a different handset and also a replacement SIM.

Kash