Signed up last November on a 24 month contract. Prices were increased after 1 month. Which I wasn't happy about.
Now since July 2022 to present the 4G data / calling is non existant , lucky to get 3G.
ID mobile are one of the most unreliable networks anyone can join. Because its cheap doesnt mean its good.
Finally used the live chat feature today to report it.
1) They will either blame the settings on your device.
2) Blame your post code by saying they've checked coverage in your area and is good.
3) Then blame the customer by saying you didnt answer your phone when we rang you.........of course because there is no phone signal! Hence the complaint.
There is no direct human contact phone number. There is no app complaint form.
If the calls / data is non existant how do you get in touch?
ID mobile refuse to acknowledge people travel around different locations from where the sim card address is!
Cheap piggy back networking with a cheap sim is not a option to take seriously.
My question is, what legal rights do i have to cancel the remaining contract?
Have the monthly bill reduced for the remainder of the contract because of poor unavailable services?
I paid for 4G/3G unlimited data, calls, texts. And at best of time, i can just about get 3G !
Any advice would be helpful.
As for ID staff members chirping it, don't bother, I'm fed up of text book , pre scripted answers that are for your benefit more than the customers
If I hadn't of raised this issue , ID mobile wouldn't have said anything, they're keeping quiet about it.
Best answer by bcuplover
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