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New 5G phone. Can't get 5G. Do I need a new SIM ?

  • 26 February 2023
  • 5 replies
  • 485 views
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Just bought a new phone. Pixel 6a. First time with a 5G phone.

I signed up to ID in 2019. 2 years before they launched 5G so I suspected I may have a 4G only SIM and might need a replacement.

Sure enough I’m only getting 4G on my new phone. Coverage website says I should get 5G. There’s no setting on the phone - its 5G by default… so I should be getting 5G but I’m not.

So as I’d seen on other postings, I started a live chat with ID support to ask for a replacement SIM.

Explained why. And they said no. They said the replacement ‘will be exactly the same as your current SIM’ so I don’t need a replacement !!

Is this correct? Were ID SIMs in 2019 already 5G enabled? 2 years before 5G launch ?

 

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Best answer by philbean 28 February 2023, 15:41

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5 replies

Mohammed
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Userlevel 7
Badge +10

Hey @philbean,

5G doesn’t require a specfic SIM card.

You need to have:

A 5G enabled device

Be in a 5G area

what’s the full postcode of the area you are in? We’ll check the 5G coverage for you.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
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Thanks Mohammed but I’m OK now.

 

Following a tip on another site, I just removed and replaced the sim card in the phone and rebooted it and 5G is working now.

Bizarre but sorted. :) 

Mohammed
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Userlevel 7
Badge +10

Glad to hear it’s sorted now! 

I’ve marked it as resolved so hopefully anyone with the same issue can fix by doing the same 😊

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Roberta Rdz
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no sevice isue , i try Go to Settings -> Mobile Data -> Network Selection. Toggle "Automatic" to off and select "iD"

But not show up from the list 

Kash
Rank
Userlevel 7
Badge +7

Hi @Roberta Rdz,

Welcome to the Community!

Is this a recent issue you have experienced?

Can you test the SIM in a different handset and see if that works?

You can check if there are any issues in the area via the link below:

https://www.three.co.uk/support/network_and_coverage/network_support

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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