I’ve tried turning eSIM off, airplane mode, restarting, driving to a different area…
I cannot get my service to turn on. Service at my home is not good, but WiFi calling was working fine & could send texts/imessage.
Now I have no access to my mobile number.
Can anyone give any ideas how to fix this?
(Chat said to try again later, Twitter I’m getting no reply after providing my account information)
I’ve tried turning eSIM off, airplane mode, restarting, driving to a different area…
...
Can anyone give any ideas how to fix this?
(Chat said to try again later, Twitter I’m getting no reply after providing my account information)
The iD support via Facebook Messenger, and X (formerly Twitter) isn’t real-time.
The iD advisers usually respond within an hour or two, but not always - they work until 8pm on weekdays.
Other forum members seem to have success using Facebook Messenger.
Hi
It’ll be worth noting that the Twitter chat isn’t a 24 hour live chat service, they’ll respond there when possible.
Do you still require assistance with this?
It may be best to try a replacement SIM/eSIM, which we can assist with sending out, or the Twitter team can.
Tom
I did get support via X & fixed the issue (was setting I’d triggered by mistake)
We’re glad to hear
Thanks,
Tyler
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