Solved

Not receiving calls from Vodafone customers

  • 7 January 2021
  • 4 replies
  • 482 views
J
Rank
Userlevel 1

Hi 

I have read several posts, that relate to a possible ‘partial porting’ of my number from Vodafone to ID Mobile.

after checking all the settings etc noted i still cannot receive calls from Vodafone callers, which was where my number was ported from - Texts are received.

Another post was replied to saying “That the Tech team need to look into the problem”

With me just retiring, and my ex work colleagues, and a close relation all being with Vodafone, this is still, since Christmas week, been very annoying.

Hopefully someone can reply?

Thanks

John M

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Best answer by Michelle 11 January 2021, 13:08

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4 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @John M,

I am sorry to hear about this issue! From looking at your other post, I can see that my colleague has sent you a PM about this so we can help further there.

Ryan

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J
Rank
Userlevel 1

Hi Ryan,

Thanks for your message, listed under ‘Solved’ but as i haven't heard from the ‘Tech team’ following your agent had passed a ‘Trouble sheet’ on Thursday - i still cannot receive Vodafone customers calls! - This is becoming embarrassing as i have just retired, and my ex company colleagues (all Vodafone) cannot call me at longer!!

 

John M

Michelle
Rank
Userlevel 5
Badge +8

Hi @John M 

 

Please could you reply to the private message we sent you a few days ago?

We can then look into this issue further.

We are sorry for the inconvenience this may be causing. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Hi Michelle,

Thanks for contacting..

I have now just received a replacement SIM card, that ive fitted and activated..

Unfortunately i have just asked my Brother in law, who is a Vodafone Customer to call me, but he still doesn't get any message or ring tone.

As you can imagine i an now considering moving to another service provider unless something can be done by your ‘tech team’ ?

 

John M

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