For a few weeks now, I am rarely able to make calls, when calling someone it says calling on the phone but there’s no ring tone and then after a while it says call failed, also people are for the most part not able to ring me as it either doesn’t ring my phone or goes straight to voicemail.
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Okay
No
Anyone????
Hey there
We’re sorry to hear this. Please note, on Community, our response times will vary, so if you’d like an instant response, we’d recommend contacting via live-chat:
https://www.idmobile.co.uk/live-chat
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please let us know, and we can investigate further.
Please also try restarting your phone, and resetting network settings.
Kind regards,
Tyler
Won’t let me ring out keeps saying call failed and I can’t speak to 3 about if the network is down
Hey there
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
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