Signal

Hi @Shell774 

Your cooling off period will depend on the vendor chosen when purchasing, which site/vendor did you purchase from?

In any case, we’d recommend getting in contact with the vendor directly about a return in your returns period, if you’ve purchased directly via iD Mobile, please let us know so we can get in touch here.

Tom

Any one signal poor today 

Ok

Hi I have had no signal for about a week now and unable to make or receive calls or send a text.  This is really inconvenient.  Can you let me know if this is a problem in my area (near Norwich, norfolk) and when will be resolved.

Hi @Joseph Saunders & @AndreaB99 

Are you still having issues with this?

If so, please let us know the postcode(s) where you’re having issues so we can take a look.

Tom

Yes I am.  My postcode is NR13 5RH.  

Hi @AndreaB99,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

I now have no signals at at all please send me new sim 

Hi @George Gaduzo,

Welcome to the Community!

You can collect a replacement SIM from your local Curry’s store free of charge.

Alternatively you can contact the Live Chat Team to have one posted.

Kash

Having a complete nightmare the past 7 days with no signal at home. Unable to access the internet or make/receive any calls. I rely on my phone for work and personal use. There is no landline phone and no broadband in our area. I have to drive 10 minutes from home and park in a lay-by in order to get a signal. After checking the network status online, it seems there is an issue in our area, that they are aware of. Today I have spoken to 3 separate ID Mobile agents - one acknowledged the issue in the area and said engineers are working to resolve this, and the other 2 said there were no issues. I have repeatedly asked to cancel my contract, as I am paying for a service that I am unable to access and it’s clearly not fit for purpose for my needs, being unable to access any signal at home. I work from home and the past week I have had to sit in cafes and public areas, which is completely unacceptable for making private calls. ID Mobile are insisting that I pay £322 to exit the contract (early termination fee), but I refuse to pay this figure, as the service I am receiving is unacceptable. I need to end the contract and find a provider which is reliable. 

Hi @Living in the Countryside 

I can see we’ve responded this same message on another post, we’ll continue there.

Please refrain from posting the same message on multiple posts.

Tom