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Confirmation email not received


hi i ordered a new phone and contract with you yesterday morning and havent recieved a confirmation email for delivery

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Best answer by Rory 3 October 2020, 14:18

Hi @jonmark, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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12 replies

Userlevel 5
Badge +7

Hi @jonmark,

 

Have you checked your Junk Mail? Sometimes it can slip into there you see.

 

Was there an upfront payment required, and if so, did the amount leave your bank?

 

Will

I had a discount code so no upfront cost. And checked spam nothing cheers 

Userlevel 4
Badge +6

Hi @jonmark, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

hi ive tried several times to get an answer but nothing dont know if iam getting a phone or not ???

Userlevel 4
Badge +6

Hi @jonmark, they’re closed for the evening now. Give it a go again tomorrow and if you’re still having trouble, just give us a shout here.

 

Thank you,

Rory

Ok cheers 

Userlevel 6
Badge +9

Did you get any updates or speak to anyone @jonmark?

If not, let us know here and we’ll get in touch.

spoke to someone yesterday they said stock problem .but it says on id site phone in stock in colour i chose . they said i still should of been told about it not a happy chap

is it possible to cancel this phone and order an iphone 11 ?

Userlevel 6
Badge +9

No problem @jonmark 

We’ve sent you a private message on here now so that we can help you with that cancellation.

Simply click on your profile icon in the top right, then go to your private messages.

Thanks but I've received my phone yesterday 

Userlevel 5
Badge +7

That’s excellent news @jonmark !

 

Cheers for letting us know.

 

Will

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